Q1Are the available rooms listed on the website?
A1Room availability is not listed on the website. Room availability changes often,
Q2What documents do I need to bring with me when I sign the contract?
A2We require a copy of the passport of all individuals staying on the property.
Q3How should I apply for a room at Choei Monthly Mansion? How will things proceed after I email you?
A3Please apply using the form on our website. We will send you an invoice after all dates are finalized.
Q1Can I cancel my reservation beforehand?
A1You can cancel but there is a cancellation fee depending on how far in advance you cancel. There is no cancellation fee if you cancel more than 15 days ahead of your check-in date. If you cancel 14 to 5 days before your check-in date the cancellation fee is 30%. If you cancel 6 days or less before the check-in date the cancellation fee is 50%.
Q2Can I cancel my contract in the middle of my stay?
A2You may cancel you contract in the middle of your stay. However,
Q3Can I extend my period of stay?
A3As long as there are no other reservations for the property, you can extend your stay.
Q1How can I pay my rental fees?
A1Choei accepts payment by PayPal and international wire transfer.
Q2Are there additional fees for extra persons to stay in one room?
A2For every additional adult who stays in the room, you will be charged an additional ¥1500.
Q3What are the fees for children staying at Choei Monthly Mansion?
A3Children younger than elementary age are free. Elementary school age children are additional ¥1000 a day.
Q1How can I get my room key from Choei Monthly Mansion?
A1On weekdays between 12 noon and 6 PM, you can come get your key from Choei Monthly Mansion Kyoto Station office. If you would like to get your key outside of business hours or on weekends or national holidays, we will contact you.
Q2How do I return my key when I check-out?
A2Please leave the key to your room in the mailbox of your room upon check-out.
Q3What time is check-in? What time is check-out?
A3You can check-in anytime after 12 noon. You can check-out anytime before 6 PM.
Q1What appliances are included in the room?
A1Appliances vary by property. Details are included in the documents you will receive upon check-in.
Q2What should I do if something in the room breaks or is broken?
A2Please contact Choei immediately if anything is broken.
Q3Is internet (wired Ethernet, Wi-Fi) available in the apartments?
A3Yes. All apartments are available to use internet(WiFi).
Q1Will a maid come and clean my room?
A1We’re sorry, but there is no cleaning service at Choei Monthly Mansion apartments.
Q2Can you add an extra bed to the room?
A2We don’t provide extra beds, but extra “futon” Japanese-style bedding is available.
Q3Where should I throw out my trash?
A3Please separate your trash into burnable and recyclable trash and place it clear bags.